Fellow.app Sub-processors
Last Updated: September 25, 2023
To support Fellow in delivering the Services, Fellow engages third-party service providers as sub-processors.
This page identifies the sub-processor, describes where they are located, and what services they provide to us.
Our business needs may change from time to time and Fellow will periodically update this page to provide notice of additions and removals to our list of sub-processors.
Cloud Infrastructure
| Service Provider | Processing Activities | Location |
|---|---|---|
| Amazon Web Services | Cloud Service Provider | Data: Canada HQ: USA |
| Cloudflare | DNS & caching services | USA |
| Data Dog | Real-time alerts and monitoring | USA |
| Elasticsearch | Search capabilities | Data: Canada HQ: Netherlands |
| Sentry | Application monitoring and Error tracking | USA |
| Sendgrid (Twilio) | Email delivery service | USA |
| Stripe | Subscription billing and payments | USA |
Communications
The following sub-processors provide communications services to Fellow, in order to enable us to communicate with our customers and prospects.
| Service Provider | Processing Activities | Location |
|---|---|---|
| Intercom | Customer Support, and Help Center | USA |
| Canny.io | Customer Feedback | USA |
| Clearbit | Data Enrichment | USA |
| Hubspot | CRM services | USA |
| FrontApp, Inc. | Omnichannel communication & CRM services | USA |
Analytics
The following sub-processors provide analytics related services to Fellow, which we use in order to discern usage patterns and make service adjustments as necessary.
| Service Provider | Processing Activities | Location |
|---|---|---|
| Heap Analytics | User analytics | USA |
| Hotjar | User analytics | Data: Ireland HQ: Malta |
| Segment (Twilio) | Analytics event routing and infrastructure | USA |
AI-Related Service Providers (Optional)
The following sub-processors provide services specific to AI-related functionality within the Fellow platform. Use of these sub-processors can be disabled by workspace administrators from Workspace Settings within the Fellow platform.
| Service Provider | Services | Location |
|---|---|---|
| OpenAI, LLC | Generative Text (optional, only if you choose to use AI powered features) | USA |
| Hyperdoc Inc. d/b/a Recall AI | Meeting bots to record calls (optional, only joins if you choose to have calls recorded) | USA |
| Deepgram, Inc. | Transcription of call recordings (optional, only joins if you choose to have calls recorded) | USA |
Advertising Providers
The following list of sub-processors provide advertising services to Fellow. We do not send any user data to these providers, but they do make use of tracking pixels that operate on Fellow’s website in order to fine-tune delivery of advertisements.
| Service Provider | Services | Location |
|---|---|---|
| Google, LLC | Ads on Google services | USA |
| Meta Platforms, Inc. | Ads on Facebook & Instagram | USA |
| Microsoft Corporation | Ads on Bing & LinkedIn | USA |
Fellow is committed to ensuring that all of its sub-processors have the appropriate legal and security safeguards in place to ensure that your data will remain protected to the highest standards. This includes a security review and signing all necessary agreements in order to ensure that they have supplementary measures in place, where applicable.